Shipping policy
We strive to deliver all orders as fast as we can, and once it has been shipped, you will receive a confirmation email that included tracking number and link.
Normally, all orders will be shipped in 2-3 business days after placing your order. Delivery might be delayed if it met the following situations, inclement weather, package congestion, etc.
We ship worldwide via Fedex. Deliveries are made between 9 AM-5 PM HKT (Monday-Friday)
*Please note that some services may not be available in all regions. Provide address at point of checkout to see available shipping services.
If you have not received any updates after 5 business days, please send an email to eshop@j-01.com and we will be happy to assist you and provide any necessary help.
Shipping Methods